MTN Raises Alarm Over Rising Fiber Cuts in Ashanti Region
MTN Ghana has expressed grave concern over the rising cases of fiber cuts in the Ashanti Region, describing the situation as a major threat to quality service delivery.
Speaking at the 2025 Media and Stakeholder Forum in Kumasi on Thursday, August 28, the company’s Field Service Manager, Mr. Dickson Amoung-Yam, revealed that fiber cuts—often caused by road construction, private developers, and illegal mining activities—remain a persistent challenge.
“From January to date, we have recorded about 585 kilometers of fiber cuts in the Ashanti Region alone. Sixty-three of these directly impacted customer experience, affecting about 1,075 customers who were unable to make calls during those incidents,” Mr. Amoung-Yam disclosed.
He added that maintaining fiber infrastructure has become a costly undertaking for MTN. “Every year, we spend close to GHS 46 million maintaining our fiber network. From January to now, we have already invested about GHS 18 million,” he said.
Mr. Amoung-Yam explained that MTN has put in place safety measures such as burying cables 1.2 meters underground with caution tapes to warn contractors and excavators. Despite these measures, double fiber cuts still occur, creating significant disruptions.
The Field Service Manager urged the public and contractors to be vigilant and protect fiber infrastructure whenever they come across warning tapes. He further encouraged residents to report suspicious digging activities to MTN’s customer care lines for swift intervention.
Highlighting the most affected areas, he mentioned road construction stretches between Kumasi and Juaso, Obuasi, Kuntanase, Abuakwa to Mankranso, and the Shadow Roundabout towards Trede. “These sites, coupled with widespread construction in the run-up to last year’s general elections, have seriously impacted our network infrastructure,” he emphasized.
MTN assured customers that over 90% of its fiber infrastructure is built in resilient rings to minimize disruption, but cautioned that coordinated efforts from stakeholders and the public are crucial to safeguarding critical network infrastructure.
